Our Quality statement
We will continuously strive to exceed the expectations of our clients and other stakeholders of our business. Our quality objectives are:
- To actively promote high quality standards and support our team to have quality at the centre of their working life
- To provide time and resources to our team, to undertake the necessary training required, to provide a quality service
- To provide our team with a working environment that is comfortable, healthy and free from undue pressure
- To monitor the workloads and capacity of our team to ensure they do not work unnecessary overtime and have breaks that provide them with opportunities to refresh and recharge
- To continuously improve the quality of our processes and procedures
- To undertake regular risk reviews
- To ensure our policies and procedures comply with all relevant legislation and have a monitoring system in place to identify relevant changes to legislation
- To design procedures that include an independent review of client work
- To take into consideration the way we choose to do our work has on the environment, seeking opportunities to have a zero or positive impact
- To have a Quality Management System that actively supports our quality objectives and provide time and resources to those responsible for running the QMS